Q: Where’s my order?
A: After you've placed your order with us - We then send out an automated email which contains your order details and tracking information.
If you are unable to see this email, we advise you to check your spam folder - as it may be automatically directed there.
If you are still unable to view your order - you can use our live customer service feature on this website for more information and assistance. Or, use our “contact us” form on our website to send us an email and our team will get back to you shortly.
Q: How long will it take to get my order?
STANDARD USPS SHIPPING
A: We process orders within 24 business hours from the time your order is placed.
All orders are then processed and prepared with fulfillment. All standard orders are shipped with USPS using their First Class Priority mail option.
Estimated delivery time is between 3-5 business days from the time of shipment. You can track your order using the tracking number that is sent via email at the time of your purchase.
UPS EXPEDITED SHIPPING
A: All UPS expedited orders are processed immediately within business hours.
All orders are then processed and prepared with fulfillment. All UPS expedited orders are shipped with UPS 2-Day Overnight shipping.
Estimated delivery time is between 24-48 business hours from the time of shipment. You can track your order using the tracking number that is sent via email at the time of your purchase.
Please Note: We ship out incoming orders Monday-Friday during business hours.
ACCEPTED METHODS OF PAYMENT
Q: What methods of payment do you accept?
A: We accept the following methods of payment (Listed Below)
We DO NOT accept any methods of payment via PayPal.
Q: What are your masks made out of?
A: The 'Frame' material is the same for both: 50% polyester / 25% cotton / 25% rayon
Face covering material:
Incognito Mask: 90% nylon / 10% spandex **extremely soft!!**
Offensively Fake Mask: 100% polyester
All of our masks are proudly made in the USA!
Q: Do you offer bulk purchasing options?
A: We do offer bulk purchasing options.
After you purchase 50+ units (Masks) - Each mask is then priced at $4.00 a unit.
If this is something you’re interested in, please email our support team. We’ll set up a time to perform an over the phone consultation/order.
Note: Our “The Real-Fake Neck Gaiter” is not available for bulk purchase price breaks.
Q: How do I wash my masks?
A: Listed below are our recommendations on how to care for your Fake Mask.
Our 'Offensively Fake Mask' is more delicate, hand wash extremely delicately & lay flat to dry.
Our 'Incognito Fake Mask' is OK to machine wash (we would recommend a more delicate cycle) & lay flat to dry or tumble dry low.
Our 'The Real-Fake Neck Gaiter' is OK to machine wash (we would recommend a more delicate cycle) & lay flat to dry or tumble dry low.